Sky Casino Licence Information
Sky Casino gaming services are operated by Bonne Terre Gaming Limited. The operator is incorporated in Gibraltar under registration number 124753, with its registered office at 4th Floor, 55 Line Wall Road, Gibraltar, GX11 1AA.
Bonne Terre Gaming Limited provides Sky Casino, Sky Vegas, Sky Bingo, Sky Poker and Sky Bet Games services. The Sky trademarks are owned by Sky Limited and used under licence. The operator forms part of the Flutter Entertainment plc group.
This information concerns the regulated Sky Casino service and the licence holder recorded in the relevant public registers. A gambling licence is granted to a specified legal entity and applies only to the activities and websites covered by that licence. Players should verify the operator and website details before registering, depositing money or providing personal information.
Operator and Regulatory Details
- Legal operator: Bonne Terre Gaming Limited
- Country of incorporation: Gibraltar
- Company registration number: 124753
- Registered office: 4th Floor, 55 Line Wall Road, Gibraltar, GX11 1AA
- United Kingdom regulator: Gambling Commission of Great Britain, commonly known as the UK Gambling Commission or UKGC
- UKGC account number: 65519
- UKGC licence number: 065519
- Full remote licence reference: 065519-R-339675-002
- Licensed activity: Remote casino and remote bingo services
- Licence status: Active
- Additional licence: Gibraltar Remote Gambling Licence No. 156
- Gibraltar regulator: Gibraltar Gambling Commissioner
- Minimum age: 18 years
The current UK licence details can be checked in the Gambling Commission Public Register. The register identifies Bonne Terre Gaming Limited as the holder of an active remote casino licence.
Licence Scope and Territory
Licence number 065519 authorises Bonne Terre Gaming Limited to provide remote casino services to eligible customers in the United Kingdom and the Isle of Man, subject to the conditions of the licence and applicable local law. A remote licence covers gambling supplied online or through other forms of remote communication.
For customers in Great Britain, the operator must comply with the Gambling Act 2005, the Licence Conditions and Codes of Practice, applicable technical standards and other binding requirements issued by the Gambling Commission. These obligations cover areas including fair and open gambling, customer identification, protection of minors, prevention of financial crime, safer gambling controls, complaints and the protection of customer funds.
Access is restricted to jurisdictions accepted by the operator. A customer must provide accurate residential information and must not use the service from a location where online gambling is prohibited. Technical access to a service does not by itself establish that gambling is lawful in the customer’s location.
Age and Eligibility Requirements
Sky Casino services are strictly limited to persons aged 18 or over. Underage gambling is a criminal offence in the United Kingdom. The operator conducts electronic age and identity checks during registration and may request documentary evidence at any stage.
If an account is found to belong to a person under 18, the operator may close the account, void gambling transactions, return stakes or deposits as required by its terms and report the matter to the appropriate regulatory or law enforcement authority.
Customers must register in their own legal name, use the account solely for their own benefit and keep their personal details accurate. Only one account is permitted across the relevant Sky Betting and Gaming services.
AML and KYC Controls
Bonne Terre Gaming Limited applies risk-based anti-money laundering and Know Your Customer procedures. These controls are intended to verify customer identities, establish the legitimacy of account activity and prevent the services from being used for money laundering, terrorist financing, fraud or other criminal conduct.
Identity and Verification Checks
The operator may use electronic databases, credit reference agencies, fraud prevention services and documentary checks to verify information supplied by a customer. Depending on the circumstances, a customer may be asked to provide:
- A valid passport, driving licence or other accepted photographic identification
- A recent document confirming the residential address
- Information confirming the customer’s date of birth and country of residence
- Evidence that a payment method belongs to the account holder
- Bank statements, payslips or other source of funds evidence
- Documents establishing source of wealth, employment or business ownership
Verification may be repeated when account information changes, when a new payment method is added, when transaction patterns require further review or when enhanced due diligence is necessary. The operator may restrict deposits, gambling or withdrawals while legally required checks remain incomplete.
Transaction Monitoring
Account funding, withdrawals, gambling activity and payment behaviour may be monitored for unusual or suspicious patterns. Customers may also be screened against sanctions lists, politically exposed person databases and relevant adverse media records.
Where suspicious activity is identified, the operator may request additional information, delay a transaction where legally permitted, restrict or suspend an account, close the account or submit a report to the appropriate authority. The operator may be prohibited by law from disclosing whether a suspicious activity report has been made.
Data Protection and Security
Bonne Terre Gaming Limited is the data controller for personal information processed in connection with Sky Casino services. Personal data is handled in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018 where they apply.
Personal information may be processed to create and administer accounts, confirm identity and age, provide gambling services, process payments, comply with regulatory obligations, prevent fraud and money laundering, protect vulnerable customers, resolve complaints and enforce contractual terms.
Security measures include access controls, monitoring, encryption and pseudonymisation where appropriate. Payment card information is processed in accordance with the Payment Card Industry Data Security Standard. Personal information may be shared with verification providers, payment processors, technology suppliers, members of the Flutter group, regulators, law enforcement bodies and dispute resolution organisations where there is a lawful basis.
Where personal data is transferred outside the United Kingdom, the operator must use an appropriate legal transfer mechanism and any additional safeguards required by applicable law. Information is retained only for as long as necessary for the stated purpose or to meet gambling, financial, tax, anti-money laundering, security and dispute resolution obligations.
Customers may exercise applicable rights of access, correction, erasure, restriction, objection and data portability. Concerns about personal data can be submitted to the operator’s Data Protection Officer at dp@flutteruki.com. Customers also have the right to complain to the Information Commissioner’s Office.
Responsible Gambling Principles
Sky Casino must provide gambling services in a socially responsible manner and take reasonable steps to identify and respond to indicators of gambling-related harm. Gambling must be treated as paid entertainment and not as a source of income or a solution to financial difficulties.
Available account controls include:
- Deposit limits
- Profit and loss information
- Reality checks and account activity information
- Short cooling-off periods
- Product-specific and account-wide self-exclusion
- Marketing preference controls
- Permanent account closure
The operator may contact a customer, request financial information, impose limits or restrict an account where activity indicates a risk of harm. These measures may be applied even if the customer has not requested them.
Customers who need to block access to UK-licensed online gambling services can register with GAMSTOP. Free and confidential support is available through the National Gambling Helpline on 0808 8020 133 and the GamCare website.
Fairness and Protection of Customer Funds
The UKGC licence requires games and gambling systems to meet applicable remote technical and testing standards. Game rules, relevant restrictions and material terms must be made available to customers in a clear and accessible form.
Customer funds are held separately from the operator’s general operating accounts. The operator describes its customer fund arrangements as meeting the Gambling Commission’s medium protection rating. This arrangement provides protection if the operator becomes insolvent, but it is not an absolute guarantee that every balance will be repaid in full.
Complaints and Dispute Resolution
A complaint should first be submitted to the Sky Customer Care Team through an official support channel. The customer should provide sufficient information to identify the account, transaction or event concerned and should retain relevant correspondence, screenshots and payment records.
- Contact Customer Care and explain the complaint clearly.
- Provide the requested identity and account verification information.
- Allow the operator to investigate the account records and supporting evidence.
- If the initial response is unsatisfactory, request escalation to the dedicated Complaints Team.
- If the internal procedure ends without an acceptable resolution, refer the dispute to the applicable independent ADR provider.
The operator aims to communicate the outcome within 10 days of receiving a complaint. For customers in the United Kingdom and the Isle of Man, a complex investigation may be extended up to eight weeks.
Bonne Terre Gaming Limited has appointed the Independent Betting Adjudication Service as its Alternative Dispute Resolution provider for customers in the United Kingdom and the Isle of Man. Eligible disputes may be submitted free of charge through the IBAS dispute service after the internal complaints procedure has been completed.
Using ADR does not remove a customer’s right to seek redress through the courts. The operator’s general terms are governed by the laws of England and Wales, subject to any mandatory rights allowing a customer to bring proceedings in the jurisdiction of their home country.
The Gambling Commission regulates licensees but does not normally decide individual contractual or transactional disputes. Regulatory concerns, including suspected unlicensed gambling or serious compliance failures, may be reported separately through the Gambling Commission reporting service.
Verification of Licence Details
Licensing, corporate and regulatory information may change following a corporate restructuring, licence variation or regulatory decision. Before opening an account or transferring money, customers should confirm the legal operator, licence status and approved activities in the Gambling Commission Public Register. Brand names, logos or references to a licence do not by themselves prove that a particular website is operated by the named licensee.