Responsible Gambling at Sky Casino
Sky Casino is committed to providing an adult gambling environment in which player safety takes priority. Casino games involve financial risk, and no result is guaranteed. Gambling should remain an optional form of paid entertainment, never a source of income or a solution to financial difficulties.
Casino gaming for UK customers is operated by Bonne Terre Gaming Limited, incorporated in Gibraltar under registration number 124753. The company is licensed and regulated by the Gambling Commission of Great Britain under licence number 065519. Sky Casino applies player protection controls in accordance with the Gambling Act 2005, the Licence Conditions and Codes of Practice, anti-money laundering requirements and applicable UK consumer protection rules.
Adults Only
You must be at least 18 years old to register, deposit or gamble at Sky Casino. Age and identity checks may be completed electronically or by requesting supporting documents. Gambling access may remain restricted until the necessary checks have been completed.
Parents and guardians should prevent children from accessing gambling accounts or payment methods. Practical precautions include:
- Keeping usernames, passwords and security codes private.
- Signing out after every session on a shared device.
- Not saving payment details on devices used by children.
- Using parental controls and gambling-blocking software.
- Explaining that gambling products are designed exclusively for adults.
If Sky Casino identifies an account belonging to, or being used by, a person under 18, the account will be suspended or closed and handled in accordance with applicable regulatory requirements.
Keeping Gambling Within Your Limits
A responsible approach begins before the first bet. Decide how much money and time you can afford to spend without affecting rent, bills, food, savings, debt repayments or other essential commitments. Treat that amount as the full cost of entertainment, regardless of whether individual sessions end in a win or a loss.
- Set a spending limit before depositing.
- Choose a time limit for each session.
- Check your account history and net position regularly.
- Take frequent breaks and stop when the planned session ends.
- Never chase losses by increasing stakes or making additional deposits.
- Do not gamble while upset, under pressure or affected by alcohol or drugs.
- Do not borrow money or use funds intended for essential expenses.
- Withdraw funds according to your original plan instead of immediately gambling them again.
Random casino games cannot be predicted or controlled by previous outcomes. A losing sequence does not make a future win more likely, and a recent win does not indicate that another win is due.
Safer Gambling Tools
Account controls are available through the Safer Gambling section of My Account. These tools are intended to help players manage both spending and time. Some restrictions can also be applied with assistance from customer support.
Deposit Limits
A deposit limit restricts how much money can be paid into the account during the selected period. Choose an amount based on disposable income, not expected winnings. A request to reduce a limit should take effect promptly. An increase is subject to a cooling-off period and may require an affordability review or further information before it is approved.
Sky Casino may also apply its own deposit or spending restriction where account activity indicates a risk of financial harm. A player-set limit does not prevent the operator from introducing a lower protective limit.
Reality Checks
Reality checks display a reminder after a chosen period of casino play. The message helps you assess how long you have been gambling and gives you an opportunity to review your activity, leave the game or continue. Do not dismiss repeated reminders automatically. Use them to compare the session with the limits you set beforehand.
Cool-Off Periods
A Cool-Off temporarily blocks access to gambling through the linked Sky account. Available periods range from one day to 30 days. Once confirmed, a Cool-Off cannot be cancelled before the selected period expires.
To apply a Cool-Off:
- Open My Account.
- Select Safer Gambling.
- Choose Cool-Off.
- Select the required period and confirm the restriction.
A short break may be suitable when you want space to review recent play. If gambling is causing harm or you need a longer restriction, self-exclusion is the stronger option.
Account History and Activity Information
Your account history provides a record of deposits, withdrawals and gambling transactions. Review it regularly and consider your net deposits and losses over a meaningful period, rather than focusing on a single win. Contact customer support if you need help locating or understanding your activity information.
Marketing Preferences
You can change your marketing preferences to stop promotional emails, text messages, calls or push notifications. Service, security and safer gambling communications may still be sent where necessary. Promotional messages must not be sent to a customer during self-exclusion.
Signs That Gambling May Be Causing Harm
Gambling-related harm can develop gradually. It can affect finances, physical and mental health, employment and relationships even when a person does not gamble every day. Consider taking a break and seeking independent support if you recognise any of the following:
- Spending more money or time than you intended.
- Trying to recover losses through further gambling.
- Increasing stakes to recreate earlier excitement.
- Borrowing money, selling possessions or missing essential payments.
- Hiding gambling activity from family, friends or colleagues.
- Feeling anxious, irritable or restless when unable to gamble.
- Continuing despite financial, personal or professional consequences.
- Using gambling to escape stress, loneliness or low mood.
- Repeatedly attempting to stop without being able to maintain the decision.
- Neglecting work, sleep, relationships or other responsibilities.
You do not need to wait for every sign to appear. Concern about a single behaviour is enough reason to use account controls or speak with a support organisation.
How Sky Casino Monitors Player Risk
Sky Casino monitors account activity to identify indicators that may suggest increased risk. Relevant information can include deposit frequency, spending patterns, losses, lengthy sessions, repeated failed deposits, cancelled withdrawals, rapid changes in activity, use of account controls and statements made to customer support.
Where a potential risk is identified, Sky Casino may:
- Send a tailored safer gambling message.
- Ask the player to review their activity and limits.
- Contact the player directly to discuss their gambling.
- Request information needed to assess whether spending is sustainable.
- Restrict deposits, stakes, promotions or specific account features.
- Apply a temporary suspension while a review is completed.
- Close the account or impose an exclusion where necessary to prevent harm.
These measures may be applied even if the player has not requested a restriction. Failure to provide information needed for a regulatory or player protection review may result in continued account restrictions.
Financial Risk and Affordability Reviews
Sky Casino may carry out proportionate financial risk checks when account activity reaches relevant regulatory thresholds or presents other indicators of harm. These checks may use information already available to the operator and, where necessary, information requested from the player.
A review can include deposit and withdrawal patterns, account losses, payment behaviour, source of funds information and evidence that gambling expenditure is affordable. Any documents requested should be relevant and handled in accordance with the Sky Casino Privacy Policy and UK data protection law.
A successful identity, anti-money laundering or source of funds check does not guarantee unrestricted gambling. Financial crime checks and safer gambling assessments serve different purposes, and separate protective restrictions may still be applied.
Self-Exclusion from Sky Casino
Self-exclusion is intended for anyone who wants to stop gambling for an extended period. Sky Casino offers exclusion periods from six months to five years, as well as permanent exclusion. An all-product exclusion blocks access to Sky Casino and the other gambling products connected to the same Sky Betting & Gaming account.
You can request self-exclusion through My Account by opening Safer Gambling and selecting Self-Exclusion. Customer support can also assist with the request. Once the exclusion has been confirmed:
- The affected gambling access will be blocked.
- Reasonable steps will be taken to prevent new or duplicate accounts.
- Promotional marketing for the excluded products will stop.
- Remaining withdrawable funds will be returned after any required verification and regulatory checks.
- The exclusion cannot be cancelled before the selected period ends.
Access should not resume automatically at the end of an exclusion. Any return is subject to the applicable reinstatement process and player protection review. Creating another account, changing personal details or using someone else’s account is not permitted and undermines the protection provided by self-exclusion.
GAMSTOP Online Self-Exclusion
Players who want to block access across participating online gambling businesses licensed in Great Britain can register with GAMSTOP. It is a free multi-operator self-exclusion service.
Provide accurate and consistent personal information when registering, including previous names, addresses, email addresses and telephone numbers where requested. Keeping these details current helps GAMSTOP match and block accounts effectively. A GAMSTOP exclusion cannot be removed before the chosen minimum period has expired.
Self-exclusion is more effective when combined with gambling-blocking software, bank gambling blocks, removal of gambling apps and reduced exposure to gambling advertising.
Blocking Gambling Payments and Websites
Many UK banks allow customers to block card payments to gambling businesses through online banking or a mobile app. Contact your bank if the option is not visible. Ask whether the block includes a cooling-off period before it can be removed.
Website and app blocking tools can add another layer of protection:
- Gamban blocks access to gambling websites and apps across supported devices.
- BetBlocker provides free gambling-blocking software.
- Device-level parental controls can restrict gambling content and app installation.
- Advertising controls on search engines and social platforms can reduce exposure to gambling promotions.
Independent Help and Support
Independent and confidential support is available to people who gamble and to family members, partners and friends affected by someone else’s gambling.
- National Gambling Helpline: Call 0808 8020 133 in England and Scotland. Support is free and available 24 hours a day.
- National Gambling Helpline in Wales: Call 0808 2819 265.
- GamCare: Visit gamcare.org.uk for live chat, practical guidance, online communities and treatment information.
- GambleAware: Visit gambleaware.org for confidential advice, a gambling harms assessment and local support services.
- Gambling Therapy: Visit gamblingtherapy.org for online advice and multilingual support.
- NHS: Visit NHS gambling addiction support for treatment information and routes to specialist services.
- Gamblers Anonymous Great Britain: Visit gamblersanonymous.org.uk for meetings and peer support.
- Samaritans: Call 116 123 free at any time if gambling is contributing to severe emotional distress.
If you or another person is in immediate danger, call 999 or go to the nearest Accident and Emergency department.
Support for Family and Friends
Gambling-related harm often affects more than the person gambling. If you are worried about someone, speak calmly, focus on specific behaviour and avoid taking control of their account without permission. Independent services can help you understand financial safeguards, boundaries and treatment options.
Do not lend money to fund further gambling or repay gambling debts without first seeking appropriate financial advice. Protect shared accounts and household funds where necessary, and consider contacting the bank about available controls.
Contact Sky Casino
For help with deposit limits, Cool-Off, self-exclusion, marketing preferences or another safer gambling concern, contact the Sky Casino player team:
- Email: playerteam@sky-online-casino-uk.com
- Telephone: +44 20 8915 2000
- Postal address: Level 5, Capital Business Centre, 22 Carlton Road, South Croydon, CR2 0BS, United Kingdom
For account protection, support staff may need to verify your identity before discussing account details or applying certain changes. If you request a Cool-Off or self-exclusion, state the request clearly and stop gambling while it is being processed.
Final Reminder
Gambling always carries the possibility of losing money. Set limits that reflect what you can genuinely afford, review your activity honestly and stop when gambling no longer feels controlled or enjoyable. Safer gambling tools can reduce risk, but they do not make gambling profitable or remove the possibility of harm.